Operated by Foray 577 Limited

Community Care Line Services

GoodRated 8 Feb 2023Home care · Alfreton

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note2 Aug 2023
Effective partnership working with external health and social care professionals ensured joined-up care.
Note2 Aug 2023
Strong positive culture with clear values around equality, diversity and inclusion understood by all staff.
Note2 Aug 2023
Service supported social inclusion, including Christmas lunch for isolated people and creative adaptations for interests.
Note2 Aug 2023
End-of-life care was delivered with compassion, including support for families and staff bereavement.
Note2 Aug 2023
Provider supported staff professional development including funded diplomas in health and social care.
Note2 Aug 2023
People and relatives were involved in care planning and had access to digital care records.
Note2 Aug 2023
Registered manager conducted weekly data reviews of all events, identifying themes and taking proactive action.
Note2 Aug 2023
Staff were kind, compassionate and went beyond their care plans to support people's wellbeing.
Note2 Aug 2023
Medicine errors were promptly reported, investigated thoroughly, and used to drive safety improvements.
Note2 Aug 2023
People felt safe and staff demonstrated strong safeguarding awareness and reporting practices.
minorstaff_training2 Aug 2023
Some staff felt more practical training would be beneficial. The registered manager confirmed they would seek feedback on how to improve training from staff.
minorcomplaints_handling2 Aug 2023
One person told us when they have raised a concern with their coordinator, 'I'm not sure they have really listened to me.'
minormissed_or_late_visits2 Aug 2023
Some people felt care calls were not always scheduled in line with their preferred times.