Note7 Jul 2023
Positive staff culture with recognition scheme and flexible working arrangements supported.
Note7 Jul 2023
Open and inclusive leadership with approachable managers, effective on-call system, and regular team meetings.
Note7 Jul 2023
Strong governance with digital tools, regular audits, monthly performance reports, spot checks and peer review procedures.
Note7 Jul 2023
Responsive care planning with relatives and people involved in reviewing and updating care plans.
Note7 Jul 2023
Effective Mental Capacity Act compliance including appropriate Court of Protection applications for deprivation of liberty.
Note7 Jul 2023
Robust staff training and induction including the Care Certificate for new staff, with consistently positive feedback from staff and relatives.
Note7 Jul 2023
Person-centred care with people supported to develop independence, take on home responsibilities, and access work placements and community activities.
Note7 Jul 2023
Strong safeguarding culture with staff demonstrating detailed understanding of local safeguarding procedures and external reporting.
Note7 Jul 2023
Medicines managed safely with accurate administration records, protocols for 'as required' medicines, and completed audits across all settings.
minorcomplaints_handling7 Jul 2023
The service had regularly received compliments from involved professionals and relatives. Systems for recording details of compliments received were less robust.
minorrecord_keeping7 Jul 2023
Internet connectivity...and access permissions for agency staff meant there were occasions when paper-based records were used.
minorgovernance7 Jul 2023
The provider had introduced additional internal quality assurance procedures...meant that information was no longer being shared with the commission 'without delay'.
moderatestaffing_levels7 Jul 2023
In 2 settings the service was experiencing significant challenges with recruiting and retaining staff. In these settings, agency staff were used to ensure people's needs were met.