Operated by Caronne Care Limited

Caronne Care Essex Branch

GoodRated 10 May 2022Home care · Basildon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Staff support: induction, training, skills and experience
Note12 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Apr 2023
People's protected characteristics and communication needs recorded to support individualised and culturally appropriate care.
Note12 Apr 2023
Effective partnership working with health and social care professionals, proactive referrals and joint planning.
Note12 Apr 2023
Positive staff culture with high morale, team working, and staff wellbeing support including counselling and a reward scheme.
Note12 Apr 2023
Strong governance framework including audits of daily records, medicine management, care plans and risk assessments, with management trackers for training and incidents.
Note12 Apr 2023
Effective complaints handling with prompt responses and lessons learned; people felt listened to.
Note

Note12 Apr 2023
End of life care and support
Note12 Apr 2023
Improving care quality in response to complaints or concerns
Note12 Apr 2023
Meeting people's communication needs
Note12 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Assessing risk, safety monitoring and management
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Staffing and recruitment

Note12 Apr 2023
Engaging and involving people using the service, continuous learning and working in partnership
Note12 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Apr 2023
How the provider understands and acts on the duty of candour
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info