Operated by Housing 21

Housing 21 - Marigold Court

GoodRated 6 Jun 2023Home care · Gateshead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note28 Jan 2021
Independence and involvement
Note28 Jan 2021
Kindness, compassion and dignity

Note6 Jun 2023
Lessons learnt from incidents shared across locations to improve safety organisation-wide.
Note6 Jun 2023
Effective partnership working with visiting healthcare professionals ensuring timely access to services.
Note6 Jun 2023
Cultural needs respected, including matching staff from the same cultural background where beneficial.
Note6 Jun 2023
Strong engagement with people, relatives and staff through surveys and open communication.
Note6 Jun 2023
Positive, supportive culture created by management with effective quality assurance and continuous improvement.
Note6 Jun 2023

Note6 Jun 2023
Using medicines safely
Note6 Jun 2023
Staffing and recruitment
Note6 Jun 2023
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note6 Jun 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note6 Jun 2023
Working in partnership with others
Note6 Jun 2023
Continuous learning and improving care
Note6 Jun 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note6 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note6 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Jan 2021
Governance and quality monitoring