Operated by Housing 21

Housing 21 - Cedar Court

GoodRated 14/01/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note20 Aug 2022
Supporting people to express their views and be involved in decisions about their care
Note20 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Aug 2022
Staff working with other agencies; supporting people to live healthier lives
Note20 Aug 2022
Assessing people's needs and choices; delivering care in line with standards
Note20 Aug 2022
Staff support: induction, training, skills and experience

Note14 Jan 2023
People involved in service development including newsletter contributions and anniversary event organisation
Note14 Jan 2023
End of life care plans in place, with funeral arrangements recorded and staff trained in end of life support
Note14 Jan 2023
Provider no longer in breach of regulations 9, 12, 17 or 18 following previous requires improvement rating
Note14 Jan 2023
Positive leadership culture with two approachable registered managers and improved staff morale reported
Note14 Jan 2023
Strong partnership working with health and social care professionals, with timely referrals when people's needs changed
Note

Note20 Aug 2022
End of life care and support
Note20 Aug 2022
Improving care quality in response to complaints or concerns
Note20 Aug 2022
Planning personalised care to meet people's needs, preferences and interests
Note20 Aug 2022
Meeting people's communication needs

Note20 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Aug 2022
Preventing and controlling infection
Note20 Aug 2022
Learning lessons when things go wrong
Note20 Aug 2022
Assessing risk, safety monitoring and management

Note20 Aug 2022
Working in partnership with others
Note20 Aug 2022
How the provider understands and acts on the duty of candour
Note20 Aug 2022
Engaging and involving people and staff; considering equality characteristics
Note20 Aug 2022
Managers and staff being clear about roles; continuous learning and improving care
Note20 Aug 2022
Promoting a positive, open, inclusive and empowering culture