Requires improvement

Margaret House

Hull, HU12 · Established 08/0 · Operated by Harkins Care Homecare Ltd

A CQC-regulated home-care provider serving Hull, registered since 08/0. Rated Requires improvement at its most recent CQC inspection (Sept 2023).

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What the CQC found

The five questions inspectors ask, and how Margaret scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People felt listened to and confident to approach management with concerns.”
CQC inspection report, Aug 2023

“The nominated individual and registered manager were responsive to inspection feedback and took prompt corrective action during the visit.”
CQC inspection report, Aug 2023

“People's communication needs and end of life wishes were considered and recorded.”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Aug 2023
Requires improvement
Margaret House, a domiciliary care agency serving 25 people, was rated Requires Improvement overall on its first CQC inspection, with a breach of Regulation 17 identified due to ineffective governance systems failing to detect medicines stock shortfalls, incom…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Margaret does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at HU12 8EN in Hull. Service area not formally published; we recommend asking the agency directly when requesting a quote.

HU12

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