Bumade Healthcare Services Ltd

Requires improvementRated 5 Mar 2023Home care · Chatham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 May 2023
Respecting and promoting people's privacy, dignity and independence
Note19 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 May 2023
Ensuring people are well treated and supported, respecting equality and diversity

Note19 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 May 2023
Staff support: induction, training, skills and experience
Note19 May 2023
Assessing people's needs and choices, delivering care in line with standards, guidance, and the law
Note19 May 2023
Ensuring consent to care and treatment in line with law and guidance

Note19 May 2023
Quality surveys and electronic visit rating tools were used to gather feedback and drive improvement.
Note19 May 2023
The provider worked closely with health and social care professionals to provide effective and joined-up care.
Note19 May 2023
People's care plans contained personal information including likes, dislikes, preferred routines, and hobbies to support person-centred care.
Note19 May 2023
Accidents, incidents and near misses were recorded, shared via electronic platform, and used to identify learning and prevent reoccurrence.
Note19 May 2023
Staff were recruited safely with employment history checks, right to work checks, and DBS checks completed.
Note

Note19 May 2023
Improving care quality in response to complaints or concerns
Note19 May 2023
Planning personalised care to ensure people have choice and control
Note19 May 2023
End of life care and support
Note19 May 2023
Meeting people's communication needs

Note19 May 2023
Learning lessons when things go wrong
Note19 May 2023
Preventing and controlling infection
Note19 May 2023
Systems and processes to safeguard people from the risk of abuse
Note19 May 2023
Staffing and recruitment
Note19 May 2023
Using medicines safely
Note19 May 2023
Assessing risk, safety monitoring and management

Note19 May 2023
Continuous learning and improving care; Working in partnership with others
Note19 May 2023
Engaging and involving people using the service, the public and staff
Note19 May 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note19 May 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info