Operated by Touchheart Healthcare Ltd

Touchheart Healthcare Worcester Office

GoodRated 7 Aug 2023Home care · Worcester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note8 Jul 2023
Staff supported through induction aligned to Care Certificate, mandatory and needs-specific training, and supervision
Note8 Jul 2023
Manager maintained clear audit schedule and engaged with people to seek feedback on service quality
Note8 Jul 2023
Accessible complaints system with information provided to people at the point of service commencement
Note8 Jul 2023
End-of-life care training completed by all staff with consistent carers maintained for people nearing end of life
Note8 Jul 2023
Accidents and incidents recorded, investigated and used for learning and improvement
Note8 Jul 2023
Effective infection prevention and control with staff consistently wearing appropriate PPE
Note8 Jul 2023
Person-centred care planning involving individuals in assessments, preferences and decisions
Note8 Jul 2023
Medicines managed safely with administration records reviewed and competency checks conducted by manager
Note8 Jul 2023
Safe recruitment practices including DBS checks completed before staff commenced work
Note8 Jul 2023
Consistent staffing teams matched to people's needs, with people reporting familiarity and trust in their carers