Operated by Affinity Supporting People (South) Limited

Affinity Supporting People (East Lancashire)

GoodRated 6 Jan 2023Home care · Accrington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jun 2023
Staff support: induction, training, skills and experience
Note1 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note1 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note1 Jun 2023
Complaints procedures were clear and maintained, with records of complaints, actions taken and outcomes documented.
Note1 Jun 2023
The service demonstrated adherence to Right Support, Right Care, Right Culture principles for people with learning disabilities and autistic people.
Note1 Jun 2023
People were supported to participate in meaningful activities and maintain community connections, including those with complex needs and social isolation.
Note1 Jun 2023
Strong partnership working with health and social care professionals, including SALT and social services, to meet people's diverse needs.
Note1 Jun 2023
Effective auditing and quality monitoring systems were in place, with action plans developed to address any shortfalls.

Note1 Jun 2023
End of life care and support
Note1 Jun 2023
Supporting people to develop and maintain relationships and take part in activities
Note1 Jun 2023
Improving care quality in response to complaints or concerns
Note1 Jun 2023
Meeting people's communication needs
Note1 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jun 2023
Preventing and controlling infection
Note1 Jun 2023
Using medicines safely
Note1 Jun 2023
Staffing and recruitment
Note1 Jun 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note1 Jun 2023
Assessing risk, safety monitoring and management

Note1 Jun 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note1 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jun 2023
How the provider understands and acts on the duty of candour
Note1 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info