Primary Homecare Limited

OutstandingRated 1 Apr 2023Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Jan 2023
Supporting people to eat and drink enough and access healthcare services
Note4 Jan 2023
Staff support: induction, training, skills and experience
Note4 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Jan 2023
Good staff support including paid counselling sessions, supervision and appraisal
Note4 Jan 2023
Effective partnership working with health and social care professionals
Note4 Jan 2023
Wrap-around services including physiotherapy, occupational therapy, shopping, gardening and dog walking
Note4 Jan 2023
Flexible communication methods including French-speaking staff, sign language training, and large-print newsletters
Note4 Jan 2023
Strong infection prevention and control with appropriate PPE use
Note4 Jan 2023

Note4 Jan 2023
End of life care and support
Note4 Jan 2023
Improving care quality in response to complaints or concerns
Note4 Jan 2023
Meeting people's communication needs
Note4 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Jan 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note4 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info