Operated by Nayland Care Agency Ltd

Nayland Care Agency Limited.

GoodRated 10 Jul 2023Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Oct 2023
Staff support: induction, training, skills and experience
Note7 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Oct 2023
People and relatives reported high satisfaction, with several giving the service maximum scores.
Note7 Oct 2023
Proactive partnership working with local authority, social care professionals, and reablement service achieving independence goals.
Note7 Oct 2023
Positive staff culture evidenced by staff awards ceremony and open communication between staff and management.
Note7 Oct 2023
Transparent governance with programme of audits, action plans, electronic care planning, and duty of candour practice.
Note7 Oct 2023
Strong person-centred care culture underpinned by the 'Time to care' ethos with no missed visits recorded.

Note7 Oct 2023
End of life care and support
Note7 Oct 2023
Improving care quality in response to complaints or concerns
Note7 Oct 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Oct 2023
Meeting people's communication needs
Note7 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Oct 2023
Working in partnership with others
Note7 Oct 2023
Continuous learning and improving care
Note7 Oct 2023
Engaging and involving people using the service, the public and staff
Note7 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Oct 2023
How the provider understands and acts on the duty of candour
Note7 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering