Nayland Care Agency Limited.

Ipswich, IP8 · Established 17/0 · Operated by Nayland Care Agency Ltd

A CQC-regulated home-care provider serving Ipswich, registered since 17/0. Rated Good at its most recent CQC inspection (Jul 2023).

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What the CQC found

The five questions inspectors ask, and how Nayland scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“People and relatives reported high satisfaction, with several giving the service maximum scores.”
CQC inspection report, Oct 2023

“Proactive partnership working with local authority, social care professionals, and reablement service achieving independence goals.”
CQC inspection report, Oct 2023

“Positive staff culture evidenced by staff awards ceremony and open communication between staff and management.”
CQC inspection report, Oct 2023

Inspection history

The trajectory matters as much as the latest rating.

Oct 2023
Good
Nayland Care Agency Limited, a domiciliary care service in Suffolk supporting 130 people, retained its Good rating across all five key questions at this remote inspection in September 2023. The service demonstrated robust safeguarding, safe staffing and medici…
Oct 2021
Requires improvement
Nayland Care Agency Limited improved from its previous inadequate Safe rating but remained Requires Improvement overall, with ongoing issues around late and missed visits, incomplete record-keeping for staff recruitment, and governance systems not yet fully em…
Jan 2020
Good
Nayland Care Agency Limited improved from Requires Improvement to Good overall at this July 2018 inspection, with all five key questions rated Good following sustained improvements in visit monitoring, governance, staff training and complaints handling. Residu…
Jan 2020
Requires improvement
Nayland Care Agency Limited was rated Requires Improvement overall (with Safe rated Inadequate) following an inspection in November–December 2016, with regulatory breaches identified across Regulations 9, 12, 17, and 18. Key failures included missed and late c…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Nayland does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IP8 3JQ in Ipswich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IP8

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