Operated by Qualis Home Care Limited

Qualis Home Care

GoodRated 7 Nov 2023Home care · Dorking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note11 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence

Note11 Jul 2023
Supporting people to eat and drink enough; working with other agencies; supporting people to access healthcare
Note11 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note11 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Jul 2023
Staff support: induction, training, skills and experience

Note11 Jul 2023
Provider demonstrated rapid response to inspection feedback, immediately enrolling staff on training and reviewing MCA recording processes
Note11 Jul 2023
Good partnership working with healthcare and social care professionals
Note11 Jul 2023
Effective infection prevention and control practices with appropriate PPE use
Note11 Jul 2023
Positive, open leadership culture with managers approachable, conducting spot checks and unannounced visits
Note11 Jul 2023
Strong safeguarding culture with staff trained and confident to raise concerns
Note11 Jul 2023

Note11 Jul 2023
Improving care quality in response to complaints or concerns
Note11 Jul 2023
Meeting people's communication needs
Note11 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Jul 2023
Learning lessons when things go wrong
Note11 Jul 2023
Preventing and controlling infection
Note11 Jul 2023
Staffing and recruitment
Note11 Jul 2023
Assessing risk, safety monitoring and management
Note11 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Jul 2023
Using medicines safely

Note11 Jul 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note11 Jul 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
Note11 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Assist Care Group Limited

Good2.9 km awaySurrey

Registered manager: Deeley, Kristen

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