Operated by Salyx Care Limited

Walfinch Welwyn & Bishop's Stortford

GoodRated 26/05/2023Home care · Ware

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 May 2023
Respecting and promoting people's privacy, dignity and independence
Note26 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note26 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note26 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note26 May 2023
Staff support: induction, training, skills and experience
Note26 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 May 2023
Mental Capacity Act principles were embedded in practice with appropriate best interests decisions documented.
Note26 May 2023
External professionals praised the service's responsiveness, professionalism and timely communication.
Note26 May 2023
Complaints were investigated promptly and resulted in tangible improvements to care delivery.
Note26 May 2023
Strong leadership culture with values champions, peer mentoring, and monthly staff recognition.
Note26 May 2023
End-of-life care was delivered in line with individual wishes, including enabling a person to return home to die.
Note

Note26 May 2023
End of life care and support
Note26 May 2023
Improving care quality in response to complaints or concerns
Note26 May 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note26 May 2023
Meeting people's communication needs
Note26 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 May 2023
Learning lessons when things go wrong
Note26 May 2023
Preventing and controlling infection
Note26 May 2023
Using medicines safely
Note26 May 2023
Staffing and recruitment
Note26 May 2023
Assessing risk, safety monitoring and management
Note26 May 2023
Systems and processes to safeguard people from the risk of abuse

Note26 May 2023
Continuous learning and improving care; working in partnership with others
Note26 May 2023
Engaging and involving people using the service, the public and staff
Note26 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 May 2023
How the provider understands and acts on the duty of candour; managers and staff being clear about their roles

Source: CQC inspection reports under the Open Government Licence v3.0.

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