Operated by Burgess Care Limited

Burgess Care

GoodRated 14/04/2022Home care · Leamington Spa

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

25 findings

Note26 Apr 2022
Monthly analysis of accidents/incidents to identify trends and share learning
Note26 Apr 2022
Robust infection prevention and control procedures during COVID-19
Note26 Apr 2022
Positive working culture and praise from relatives for the management team
Note26 Apr 2022
Staff used varied communication tools (Makaton, picture exchange) tailored to individuals
Note26 Apr 2022
Reduction in use of physical restraint with reflective post-incident learning
Note26 Apr 2022
Effective safeguarding systems and staff confident to identify and report concerns
Note26 Apr 2022
Person-centred holistic care plans developed in partnership with people and relatives
Note26 Apr 2022
Staff understood and implemented STOMP principles to avoid over-medication
minorsafeguarding26 Apr 2022
we reminded the registered manager of their responsibility to notify us of all safeguarding referrals.
minormedication_management26 Apr 2022
The registered manager had made changes to how people's individual medicines were stored following some staff medicine errors.
moderatestaffing_levels26 Apr 2022
staff vacancies meant a significant number of shifts had to be covered by agency staff.

Note26 Apr 2022
Improving care quality in response to complaints or concerns
Note26 Apr 2022
Supporting people to develop and maintain relationships and follow interests
Note26 Apr 2022
Meeting people's communication needs
Note26 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Apr 2022
Preventing and controlling infection
Note26 Apr 2022
Learning lessons when things go wrong
Note26 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Apr 2022
Staffing and recruitment
Note26 Apr 2022
Using medicines safely
Note26 Apr 2022
Assessing risk, safety monitoring and management

Note26 Apr 2022
Working in partnership with others
Note26 Apr 2022
How the provider understands and acts on the duty of candour
Note26 Apr 2022
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note26 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info