Operated by Urowoli Alatan

Parkgate Nursing Agency - 1 Boundaries Road

GoodRated 1 Apr 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note12 Apr 2023
People and relatives expressed high satisfaction and praised continuity of care and communication
Note12 Apr 2023
Positive culture with regular staff engagement through one-to-one sessions and team meetings
Note12 Apr 2023
Responsive management with swift action taken to address incidents such as staff lateness
Note12 Apr 2023
Effective partnership working with healthcare professionals such as OTs and district nurses
Note12 Apr 2023
Strong governance and quality assurance systems including MAR checks, spot checks and competency checks
Note12 Apr 2023
Medicines administered safely with all staff trained in medicines management within last 12 months
Note12 Apr 2023
Robust recruitment processes including DBS checks, references and photographic identification
Note12 Apr 2023
People felt safe and staff demonstrated clear understanding of safeguarding procedures
minorcare_planning12 Apr 2023
We found these to be within one risk assessment document, rather than clearly and specifically tailored to each area of risk.