Operated by Supported Independence Limited

Kelly House

GoodRated 4 Feb 2019Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note21 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2019
Ensuring people are well treated and supported; equality and diversity

Note21 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2019
Staff working with other agencies to provide consistent, effective, timely care
Note21 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet

Note24 Dec 2022
Service worked proactively with local authority partners; received 'outstanding' feedback from local authority staff.
Note24 Dec 2022
Robust audit and governance systems; individual managers completed audits feeding into registered manager oversight.
Note24 Dec 2022
Positive person-centred culture encouraging independence, with people involved in all aspects of care planning.
Note24 Dec 2022
Incidents and accidents recorded, monitored and reviewed for themes by the registered manager.
Note24 Dec 2022
Medicines management clearly documented; individual risk-based approaches in place to support people safely.
Note

Note21 Jun 2019
End of life care and support
Note21 Jun 2019
Improving care quality in response to complaints or concerns
Note21 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note21 Jun 2019
Working in partnership with others
Note21 Jun 2019
Continuous learning and improving care
Note21 Jun 2019
Engaging and involving people using the service, the public and staff
Note21 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 Jun 2019
Planning and promoting person-centred, high-quality care and support