Good

Kelly House

Bristol, BS6 · Established 21/0 · Operated by Supported Independence Limited

A CQC-regulated home-care provider serving Bristol, registered since 21/0. Rated Good at its most recent CQC inspection (Feb 2019).

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What the CQC found

The five questions inspectors ask, and how Kelly scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Service worked proactively with local authority partners; received 'outstanding' feedback from local authority staff.”
CQC inspection report, Dec 2022

“Robust audit and governance systems; individual managers completed audits feeding into registered manager oversight.”
CQC inspection report, Dec 2022

“Positive person-centred culture encouraging independence, with people involved in all aspects of care planning.”
CQC inspection report, Dec 2022

Inspection history

The trajectory matters as much as the latest rating.

Dec 2022
Good
Kelly House is a supported living and outreach service rated Good overall following an October 2022 inspection of the Safe and Well-led domains only, prompted by a notified incident. The service demonstrated safe, person-centred care with strong governance, th…
Jan 2020
Good
Kelly House, operated by Supported Independence Limited, received an overall rating of Good across all five key questions at its July 2016 inspection. The service demonstrated strong person-centred values, effective safeguarding practices, and a well-embedded…
Jun 2019
Outstanding
Kelly House, operated by Supported Independence Limited, received an Outstanding overall rating at its January 2019 inspection, with Responsive and Well-led rated Outstanding and Safe, Effective, and Caring rated Good. The service demonstrated exceptional pers…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Kelly does

✓Homecare agencies
✓Rehabilitation (illness/injury)
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BS6 5NJ in Bristol. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BS6

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