Operated by Warm Caring Heart Ltd

Warm Caring Heart

GoodRated 17/08/2023Home care · Lytham St. Annes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note17 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity; promoting privacy, dignity and independence

Note17 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Aug 2023
Supporting people to eat and drink; supporting people to live healthier lives; working with other agencies
Note17 Aug 2023
Staff support: induction, training, skills and experience
Note17 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Aug 2023
The registered manager operated an open-door policy and actively sought feedback through surveys.
Note17 Aug 2023
Care plans were personalised, capturing preferences, hobbies, communication needs and cultural/religious considerations.
Note17 Aug 2023
Governance and auditing systems were effective; the registered manager maintained oversight and made improvements.
Note17 Aug 2023
Regular supervision, one-to-one sessions and a structured individual training programme were in place for all staff.
Note17 Aug 2023
Staff were described as kind, patient and compassionate; people expressed high satisfaction with the service.
Note

Note17 Aug 2023
End of life care and support
Note17 Aug 2023
Improving care quality in response to complaints or concerns
Note17 Aug 2023
Meeting people's communication needs
Note17 Aug 2023
Planning personalised care to ensure people have choice and control; supporting people to maintain relationships and interests

Note17 Aug 2023
Preventing and controlling infection
Note17 Aug 2023
Using medicines safely
Note17 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Aug 2023
Staffing and recruitment
Note17 Aug 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong

Note17 Aug 2023
Working in partnership with others
Note17 Aug 2023
Engaging and involving people, the public and staff; considering equality characteristics
Note17 Aug 2023
Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements; continuous learning
Note17 Aug 2023
Promoting a positive, person-centred, open and inclusive culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info