Operated by Chinese Association of Tower Hamlets

Chinese HomeCare Specialists

GoodRated 27/09/2017Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note28 Dec 2023
Positive staff wellbeing focus with management described as understanding, compassionate and fair; staff felt valued and appreciated.
Note28 Dec 2023
Community partnership work including lunch club, community support programme, Alzheimer's Society/Dementia UK workshops and Chinese-speaking nurse surgeries.
Note28 Dec 2023
Proactive quality assurance including unannounced spot checks, telephone monitoring, ECM data checks, external audit and regular team meetings.
Note28 Dec 2023
Effective infection prevention: staff continued mask-wearing policy beyond government guidance changes and maintained adequate PPE supply.
Note28 Dec 2023
Strong safeguarding culture with no investigations confirmed by local authority; staff confident management would respond appropriately to concerns.
Note28 Dec 2023
Robust medicines management including bilingual records, competency assessments, photo uploads to ECM, spot checks and monthly audits.
Note28 Dec 2023
Staff and management praised for kind, respectful and culturally competent care, with ability to communicate in Cantonese/Chinese as a key differentiator for service users.

Note28 Dec 2023
Learning lessons when things go wrong
Note28 Dec 2023
Preventing and controlling infection
Note28 Dec 2023
Using medicines safely
Note28 Dec 2023
Staffing and recruitment
Note28 Dec 2023
Assessing risk, safety monitoring and management
Note28 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note28 Dec 2023
How the provider understands and acts on the duty of candour
Note28 Dec 2023
Working in partnership with others
Note28 Dec 2023
Continuous learning and improving care
Note28 Dec 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note28 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note28 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering