Note30 Oct 2021
Positive, open culture with people meaningfully involved in recruitment, health and safety checks, and the running of the service.
Note30 Oct 2021
Personalised, responsive support plans reviewed every three months; people supported to pursue interests, social activities and independent living skills.
Note30 Oct 2021
People were treated with kindness, dignity and respect; staff built strong individual relationships and advocated for people when needed.
Note30 Oct 2021
Staff received relevant up-to-date training, regular supervision, and annual appraisals, with the Care Certificate introduced for new staff.
Note30 Oct 2021
People felt safe, were involved in writing their support plans and risk assessments, and medicines were managed and stored safely with clear audit trails.
minorgovernance30 Oct 2021
The manager said they had not formally sought and recorded the views of staff, relatives and stakeholders, including health professionals.
minorcomplaints_handling30 Oct 2021
Complaints were recorded but some did not always have the actions taken, outcomes or lessons learnt documented.
moderateleadership30 Oct 2021
Although there was a full time manager in charge at the service they were not registered with the Care Quality Commission, as required.
moderategovernance30 Oct 2021
The manager had not submitted a notification to CQC in line with CQC guidelines as they assumed another manager had sent in the notification.
Note21 Jun 2019
People were supported to be as independent as possible, with goals and support towards independent living.
Note21 Jun 2019
Staff worked closely with GPs, occupational therapists, physiotherapists and mental health co-ordinators to support people's health.
Note21 Jun 2019
The registered manager carried out unannounced spot checks including at night, and conducted regular audits to maintain quality.
Note21 Jun 2019
Complaints were responded to in a timely manner and all six formal complaints since last inspection were resolved successfully.
Note21 Jun 2019
People were fully involved in writing and reviewing personalised support plans, with reviews every three months or sooner if needs changed.
Note21 Jun 2019
Staff were up to date with mandatory training and received specialist training for specific health conditions.
Note21 Jun 2019
Medicines were managed and stored safely with clear records, regular stock checks, and safe disposal of unwanted medicines.
Note21 Jun 2019
People felt safe and had positive relationships with knowledgeable, consistent staff who understood their physical and emotional needs.