Operated by South Tyneside MBC

Hagan Hall

GoodRated 2 Oct 2023Home care · Jarrow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

19 findings

Note10 Feb 2023
Positive partnership working with health and social care professionals.
Note10 Feb 2023
The provider understood and acted on the duty of candour and made timely CQC notifications.
Note10 Feb 2023
People felt safe, relaxed, and at home; relatives gave positive feedback about staff.
Note10 Feb 2023
Safeguarding training was up to date and the provider took prompt, robust action when protocols were not followed.
Note10 Feb 2023
Staff knew people well, understood their individual needs, and supported independence effectively.
Note10 Feb 2023
Sufficient settled staffing with no reliance on agency staff, ensuring continuity of care.
Note10 Feb 2023
Medicines were managed safely with accurate, up-to-date records and regular audits in place.
minorcare_planning10 Feb 2023
The provider had identified the need to improve the person-centred nature of some care documentation and this work was nearly complete at the time of inspection.
moderategovernance10 Feb 2023
Regular local oversight had not always been managed in an effective way, in line with the provider's procedures.
moderateincident_learning10 Feb 2023
Auditing of medicines administration and incidents had not included meaningful reflection on broader trends and themes, and these had not been fed back to staff.
moderatesupervision_appraisal10 Feb 2023
staff supervisions and competence assessments had not happened as often as they should have.

Note10 Feb 2023
Preventing and controlling infection
Note10 Feb 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note10 Feb 2023
Staffing and recruitment
Note10 Feb 2023
Using medicines safely
Note10 Feb 2023
Assessing risk, safety monitoring and management

Note10 Feb 2023
Duty of candour
Note10 Feb 2023
Engaging and involving people, promoting a positive culture, working in partnership
Note10 Feb 2023
Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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