Green Cross Medicare Limited

GoodRated 20/01/2025Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2020
People were supported to access the services of healthcare professionals as appropriate
Note29 Jan 2020
People's rights were protected because staff followed the requirements of the Mental Capacity Act 2005
Note29 Jan 2020
People were supported by staff who were themselves supported through regular training and supervision

Note29 Jan 2020
Business continuity plan in place for emergencies and extreme weather
Note29 Jan 2020
Quality assurance systems including audits, spot checks, and annual surveys to monitor and improve service
Note29 Jan 2020
Clear complaints procedure in place; complaints resolved promptly and in accordance with policy
Note29 Jan 2020
Person-centred care plans kept in people's homes, regularly reviewed and updated with involvement of people
Note29 Jan 2020
Mental Capacity Act 2005 principles followed; consent sought and recorded for all care
Note29 Jan 2020

Note29 Jan 2020
The service had a clear complaints procedure and people felt able to raise concerns
Note29 Jan 2020
People received the care they needed and care plans reflected individual needs and were regularly reviewed
Note29 Aug 2019
End of life care and support
Note29 Aug 2019
Improving care quality in response to complaints or concerns
Note29 Aug 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Aug 2019
Meeting people's communication needs

Note29 Jan 2020
There were robust recruitment systems in place and sufficient staff with the right skills and knowledge to meet people's needs
Note29 Jan 2020
There were safe medication administration systems in place and people received their medicines when required
Note29 Jan 2020
People were protected from harm because risks were identified and managed appropriately

Note29 Jan 2020
There was a positive, supportive culture where people and staff were confident to report any concerns to the management team
Note29 Jan 2020
There were systems in place to monitor, and where necessary to improve, the quality of service provided
Note29 Aug 2019
Engaging and involving people using the service, the public and staff
Note29 Aug 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Aug 2019
How the provider understands and acts on the duty of candour
Note29 Aug 2019