Operated by L'Arche

L'Arche Liverpool

GoodRated 16/05/2019Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note27 Jan 2022
Assured on infection prevention, shielding, social distancing, safe admissions, testing access, and PPE supply.
Note27 Jan 2022
Measures in place to mitigate COVID-19 related staffing pressures, including consistent agency staff and staff working extra hours.
Note27 Jan 2022
Compliments received from professionals about the care and support provided during the pandemic.
Note27 Jan 2022
Staff provided continuity of care, with people receiving support from assigned staff who knew them well.
Note27 Jan 2022
People were safely supported to meet up with people important to them.
Note27 Jan 2022
Dedicated lead appointed to support people and relatives in understanding infection control guidance and isolation processes.
Note27 Jan 2022
People at extreme risk and those isolating were supported with their own dedicated staff who provided a support bubble to support all their needs.