Warren Homecare Ltd

GoodRated 6 Aug 2023Home care · Suffolk

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Jun 2023
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note8 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Jun 2023
Staff support: induction, training, skills and experience
Note8 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Jun 2023
Effective partnership working with health and social care professionals.
Note8 Jun 2023
Provider demonstrated understanding of duty of candour and regulatory responsibilities.
Note8 Jun 2023
Hospital passports in place to support people when accessing health services.
Note8 Jun 2023
Person-centred care plans developed with involvement of people and their relatives.
Note8 Jun 2023
Staff trained in safeguarding, MCA, infection prevention and control, and the Care Certificate.
Note8 Jun 2023
Medicines administered safely with competency checks carried out on staff.

Note8 Jun 2023
End of life care and support
Note8 Jun 2023
Improving care quality in response to complaints or concerns
Note8 Jun 2023
Meeting people's communication needs
Note8 Jun 2023
Planning personalised care to ensure people have choice and control

Note8 Jun 2023
Preventing and controlling infection
Note8 Jun 2023
Using medicines safely
Note8 Jun 2023
Staffing and recruitment
Note8 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note8 Jun 2023
Systems and processes to safeguard people from the risk of abuse

Note8 Jun 2023
Working in partnership with others
Note8 Jun 2023
How the provider understands and acts on the duty of candour
Note8 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info