Operated by Richmond Upon Thames Crossroads Care

Richmond Upon Thames Crossroads Caring for Carers

GoodRated 11 Dec 2019Home care · Teddington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Staff support: induction, training, skills and experience

Note30 Oct 2021
People and carers reported outstanding satisfaction, with consistent, reliable and compassionate care delivery
Note30 Oct 2021
Safe medication administration with regular auditing and support for self-medication where appropriate
Note30 Oct 2021
Emergency respite and 24-hour immediate responsive service providing up to 48 hours cover
Note30 Oct 2021
Long staff retention with half the workforce having over ten years' service and a philosophy of internal promotion
Note30 Oct 2021
Minimum two-hour visit policy enabling thorough person-centred care and relationship building
Note

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Engaging and involving people using the service, the public and staff; working in partnership with others
Note30 Oct 2021
Managers and staff being clear about their roles; continuous learning and improving care
Note30 Oct 2021
How the provider understands and acts on the duty of candour
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info