Richmond Upon Thames Crossroads Caring for Carers

Teddington, TW11 · Established 12/0 · Operated by Richmond Upon Thames Crossroads Care

A CQC-regulated home-care provider serving Teddington, registered since 12/0. Rated Good at its most recent CQC inspection (Dec 2019).

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What the CQC found

The five questions inspectors ask, and how Richmond scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

In their own words: what inspectors said

“People and carers reported outstanding satisfaction, with consistent, reliable and compassionate care delivery”
CQC inspection report, Oct 2021

“Safe medication administration with regular auditing and support for self-medication where appropriate”
CQC inspection report, Oct 2021

“Emergency respite and 24-hour immediate responsive service providing up to 48 hours cover”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Richmond upon Thames Crossroads Caring for Carers is a Good-rated domiciliary care agency serving 67 people, achieving an Outstanding rating for well-led due to its exceptional leadership, extensive community projects, and robust governance. No failure themes…
Jan 2021
Good
Richmond upon Thames Crossroads Caring for Carers received a Good rating across all five key questions following an announced inspection in July 2014. The service demonstrated safe, person-centred care with strong leadership, robust governance, well-trained st…
Jan 2020
Good
Richmond Upon Thames Crossroads Caring for Carers received a Good rating across all five key questions at its January 2017 inspection, reflecting a well-run domiciliary respite care service with strong person-centred values, comprehensive staff training, and e…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Richmond does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TW11 8ST in Teddington. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TW11

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