Operated by Select4 Limited

Bluebird Care (Calderdale & Bradford South)

Requires improvementRated 3 Oct 2022Home care · Halifax

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note8 Apr 2022
Strong understanding of duty of candour and safeguarding
Note8 Apr 2022
Good engagement with local authority monitoring processes
Note8 Apr 2022
Staff felt well supported and praised approachable management
Note8 Apr 2022
Comprehensive action/improvement plan in place
Note8 Apr 2022
Registered manager and nominated individual were open, transparent and committed to improvement
Note8 Apr 2022
Care plans included person-centred detail such as likes, dislikes and communication preferences
Note8 Apr 2022
Comprehensive PPE and infection control practices in place
Note8 Apr 2022
People received their medicines safely and as prescribed
Note8 Apr 2022
Staff were recruited following safe practices to minimise the risk of unsuitable people being employed
Note8 Apr 2022
People liked their care workers and said the quality of care was generally good
minorperson_centred_care8 Apr 2022
Emergency protocols in place for people with diabetes were generic rather than specific guidance for the person.
moderaterecord_keeping8 Apr 2022
there was no audit trail for when an agreement had been made to cancel a care call or cut the call short or to send one worker when the person required two workers.
moderatecommunication_with_families8 Apr 2022
I have tried to ring in last two or three days and no one picks up or gets back to me. I left my phone number
moderatesupervision_appraisal8 Apr 2022
Some staff had not received regular supervision.
moderatestaff_competency8 Apr 2022
Spot checks on care workers in people's homes to ensure they were working to required standards had not been taking place.
moderatestaffing_levels8 Apr 2022
The service had been experiencing staffing challenges for several months including recruitment, staff retention and staff sickness due to the COVID-19 pandemic.

responsive

Note8 Apr 2022
End of life care and support
Note8 Apr 2022
Improving care quality in response to complaints or concerns
Note8 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note8 Apr 2022
Meeting people's communication needs
Note8 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

safe

Note8 Apr 2022
Preventing and controlling infection
Note8 Apr 2022
Using medicines safely
Note8 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note8 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note8 Apr 2022
Staffing and recruitment

well_led

Note8 Apr 2022
Duty of candour
Note8 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Apr 2022
Continuous learning and improving care; Working in partnership with others
Note8 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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