Operated by Acorn Care Service Ltd

Acorn Care Service

GoodRated 27/04/2023Home care · Sandown

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note27 Apr 2023
External professionals confirmed the agency contacted them appropriately and staff followed recommendations
Note27 Apr 2023
Registered manager kept up to date with best practice via CQC and Skills for Care bulletins
Note27 Apr 2023
Open and transparent culture with staff feeling supported and able to raise concerns
Note27 Apr 2023
Management monitored missed or late visits with automated alerts after 30 minutes
Note27 Apr 2023
Electronic care planning system enabled up-to-date risk assessments accessible to all care staff
Note27 Apr 2023
Safe recruitment practices including DBS checks, references, and employment gap investigations
Note27 Apr 2023
Medicines safely managed with staff trained, competency-assessed, and subject to regular spot checks and audits
Note27 Apr 2023
People felt safe and spoke highly of care staff, describing warm and attentive care
minorinfection_control27 Apr 2023
Some staff told us they were not provided with disposable aprons to wear when providing person care...The registered manager confirmed aprons were available and promptly reminded all staff