Operated by Home Healthcare Ltd

Home Healthcare/Capable Care

GoodRated 19/07/2023Home care · Beckenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note19 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note19 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note19 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jul 2023
Staff support: induction, training, skills and experience
Note19 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Jul 2023
Provider engaged with local authority forums on adult social care reform and safer recruitment best practice.
Note19 Jul 2023
People's religious, spiritual, cultural and communication needs assessed and recorded in personalised care plans.
Note19 Jul 2023
Robust recruitment checks in place including DBS, full employment histories, references and proof of identification.
Note19 Jul 2023
Regular weekly team meetings used for reflective practice, incident learning, and external trainer-facilitated education.
Note19 Jul 2023
Registered manager highly praised by staff and relatives for 24/7 availability, supportiveness, and strong leadership.
Note

Note19 Jul 2023
End of life care and support
Note19 Jul 2023
Improving care quality in response to complaints or concerns
Note19 Jul 2023
Meeting people's communication needs
Note19 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Jul 2023
Learning lessons when things go wrong
Note19 Jul 2023
Preventing and controlling infection
Note19 Jul 2023
Using medicines safely
Note19 Jul 2023
Assessing risk, safety monitoring and management
Note19 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note19 Jul 2023
Working in partnership with others
Note19 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Jul 2023
Continuous learning and improving care; duty of candour
Note19 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info