Operated by Platinum Homecare 4U Limited

Above and Beyond Home Care

GoodRated 8 Mar 2023Home care · Hemel Hempstead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note3 Aug 2023
Effective partnership working with local authority, healthcare teams and specialist professionals.
Note3 Aug 2023
Open, inclusive culture with regular feedback sought from people, relatives and staff.
Note3 Aug 2023
Registered manager conducted regular audits across care plans, daily notes, risk assessments and visit times.
Note3 Aug 2023
Complaints were recorded, monitored, audited and resolved promptly with no reoccurrence.
Note3 Aug 2023
Staff understood and applied the Mental Capacity Act principles effectively.
Note3 Aug 2023
Person-centred care plans developed with involvement of people, relatives and health professionals.
Note3 Aug 2023
Robust induction programme including Care Certificate, shadowing, mentoring and competency assessments.
Note3 Aug 2023
Medicines were administered correctly and on time, with regular audits and competency checks by the registered manager.
Note3 Aug 2023
Staff demonstrated strong safeguarding knowledge including internal and external reporting pathways.
Note3 Aug 2023
People consistently reported feeling safe, with regular staff teams providing continuity of care and no missed visits.
minorend_of_life_care3 Aug 2023
The registered manager did not always discuss and record people's end of life wishes in their care plans, although people who had a DNACPR in place, did have this recorded.