Operated by RHC 360 SOLUTIONS LTD

RHC 360 SOLUTIONS

Insufficient evidence to rateRated 13/04/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Insufficient evidence to rate

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Insufficient evidence to rate

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity, and independence

Note13 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Apr 2023
Supporting people to eat and drink enough; access healthcare services; staff working with other agencies
Note13 Apr 2023
Staff support: induction, training, skills and experience
Note13 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Apr 2023
Infection prevention and control practices were followed by staff.
Note13 Apr 2023
Registered manager showed transparent understanding of duty of candour.
Note13 Apr 2023
Effective complaint handling systems in place and people felt confident raising concerns.
Note13 Apr 2023
Robust safeguarding awareness among staff and registered manager.
Note13 Apr 2023
Staff demonstrated dignity and respect in care delivery, including knocking before entering and maintaining privacy.
Note13 Apr 2023
Care plans were personalised, reflecting people's wishes, preferences, cultural needs and communication requirements.

Note13 Apr 2023
End of life care and support
Note13 Apr 2023
Improving care quality in response to complaints or concerns
Note13 Apr 2023
Meeting people's communication needs
Note13 Apr 2023
Planning personalised care to ensure people have choice and control

Note13 Apr 2023
Learning lessons when things go wrong
Note13 Apr 2023
Preventing and controlling infection
Note13 Apr 2023
Using medicines safely
Note13 Apr 2023
Staffing and recruitment
Note13 Apr 2023
Assessing risk, safety monitoring and management
Note13 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note13 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note13 Apr 2023
How the provider understands and acts on the duty of candour
Note13 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info