Operated by Premier Community Care Limited

Premier Community Care

GoodRated 29/03/2019Home care · Bishop Auckland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note9 Jun 2023
Agency staff usage was relatively low for the size of the service and total hours of care provided.
Note9 Jun 2023
Registered manager encouraged an open, positive culture and understood duty of candour responsibilities.
Note9 Jun 2023
Service worked in partnership with other professionals and agencies for co-ordinated care.
Note9 Jun 2023
Management team undertook regular audits, spot checks and acted promptly on improvements identified.
Note9 Jun 2023
Effective electronic systems used to record care needs, capture risks and share updates on people's presentation.
Note9 Jun 2023
Safe recruitment practices followed including DBS checks and references.
Note9 Jun 2023
Medicines were administered safely with regular competency assessments and robust checking processes.
Note9 Jun 2023
People felt safe with consistent staff teams and risks were identified and managed safely in care plans.
minorstaffing_levels9 Jun 2023
when agency staff were used, some people felt less safe...continuity of care was a constant challenge whilst trying to retain existing staff and recruit more staff.