Operated by Allerton C&S GL Limited

Registered Office

GoodRated 23/08/2023Home care · Watford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note23 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note23 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note23 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Aug 2023
Staff support: induction, training, skills and experience
Note23 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Aug 2023
Registered manager upskilled in mindfulness to benefit people supported and staff wellbeing.
Note23 Aug 2023
Positive staff culture with monthly supervisions, accessible management and open reporting of incidents.
Note23 Aug 2023
Effective quality assurance systems including audits, service improvement plans and regular feedback loops.
Note23 Aug 2023
Strong multi-agency working; professionals spoke highly of staff and management responsiveness.
Note23 Aug 2023
Staff received specific training for learning disability and autism awareness, with competency assessments for medicines administration.
Note

Note23 Aug 2023
Improving care quality in response to complaints or concerns
Note23 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note23 Aug 2023
Meeting people's communication needs
Note23 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Aug 2023
Learning lessons when things go wrong
Note23 Aug 2023
Preventing and controlling infection
Note23 Aug 2023
Using medicines safely
Note23 Aug 2023
Staffing and recruitment
Note23 Aug 2023
Assessing risk, safety monitoring and management
Note23 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note23 Aug 2023
Working in partnership with others
Note23 Aug 2023
Engaging and involving people using the service, the public and staff
Note23 Aug 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note23 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info