Operated by Vine Recruitment Solutions Ltd

Vine Living

GoodRated 13/05/2023Home care · Didcot

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note13 May 2023
Duty of Candour understood and embedded; open and honest culture promoted by the registered manager.
Note13 May 2023
Complaints handled compassionately and promptly, with people confident issues would be resolved.
Note13 May 2023
Effective partnership working with local authority, healthcare professionals, safeguarding teams and OACP.
Note13 May 2023
Positive staff culture with staff describing management as supportive, passionate, fair and understanding.
Note13 May 2023
Responsive management team with effective governance systems including audits, care plan reviews, spot checks and quality visits.
Note13 May 2023
Strong continuity of care with regular staff who knew people well, supporting trust and effective communication.
Note13 May 2023
Personalised, person-centred care plans were developed with people and their relatives and regularly reviewed.
Note13 May 2023
Staff received training in safeguarding, medicines administration, MCA, and role-specific topics, with spot checks confirming safe practice.
Note13 May 2023
People and relatives consistently reported feeling safe and praised staff punctuality and reliability, with no missed visits reported.