Operated by Jayaharan Medical Services Ltd

Angels Private Home Care

GoodRated 2 Jan 2023Home care · Lytham St. Annes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Feb 2023
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note1 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Feb 2023
Staff support: induction, training, skills and experience
Note1 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Feb 2023
An open, inclusive culture with clear person-centred values embedded from provider to newest staff member.
Note1 Feb 2023
People had genuine choice in which staff supported them, with staff matched to people based on shared interests and personalities.
Note1 Feb 2023
Medicines were managed safely with fully completed MARs and trained, competent staff administering medication.
Note1 Feb 2023
Risk assessments were regularly reviewed and updated, with positive risk-taking attitudes enabling independence.
Note1 Feb 2023
Staff went above and beyond, including supporting people to healthcare appointments in their own time.

Note1 Feb 2023
End of life care and support
Note1 Feb 2023
Improving care quality in response to complaints or concerns
Note1 Feb 2023
Meeting people's communication needs
Note1 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note1 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation

Note1 Feb 2023
Working in partnership with others
Note1 Feb 2023
Continuous learning and improving care
Note1 Feb 2023
How the provider understands and acts on the duty of candour
Note1 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Feb 2023
Engaging and involving people using the service, the public and staff
Note1 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering