Operated by Thackray Care Services Limited

Rushley House Retirement Home

GoodRated 24/10/2020Home care · Morecambe

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note2 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Apr 2022
Working in partnership with health and social care professionals, including developing a digital care planning system
Note2 Apr 2022
Safe visiting processes in place to maintain important relationships
Note2 Apr 2022
Registered manager described as visible, approachable and supportive; duty of candour principles embedded
Note2 Apr 2022
Care plans were regularly reviewed and provided personalised guidance for staff
Note2 Apr 2022
Staff treated people with care, patience and kindness; warm interactions observed between people, management and staff
Note2 Apr 2022
Thorough Infection Prevention and Control processes assured against COVID-19 transmission
Note2 Apr 2022
Improvements made to care plan recording, with respectful and positive language used in daily notes and care plans
minorrecord_keeping2 Apr 2022
There was no formal activities programme and an absence of records around people's wishes in this area.
moderategovernance2 Apr 2022
the effectiveness of the provider's systems to monitor and oversee the quality of the service could be variable... not been effective in addressing the concern around activities
moderateperson_centred_care2 Apr 2022
it did not always support people to take part in a range of activities. We made a recommendation about this at the 2019 inspection.

Note2 Apr 2022
End of life care and support
Note2 Apr 2022
Meeting people's communication needs
Note2 Apr 2022
Planning personalised care to ensure people have choice and control
Note2 Apr 2022
Supporting people to develop and maintain relationships and take part in activities

Note2 Apr 2022
Duty of candour and working in partnership with others
Note2 Apr 2022
Promoting a positive, person-centred, open and inclusive culture
Note2 Apr 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info