Elmar Home Care Limited

GoodRated 16/05/2019Home care · Keighley

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care decisions
Note30 Oct 2021
Kindness and respect from staff

effective

Note30 Oct 2021
Nutrition and healthcare support
Note30 Oct 2021
Mental Capacity Act understanding
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
General risk assessments in relation to people's homes were in place covering safety and moving and handling.
Note30 Oct 2021
Care files and associated records were stored securely at the office base with systems in place to dispose of confidential information.
Note30 Oct 2021
Staff demonstrated knowledge of emergency procedures, including when to call ambulances and how to respond if unable to gain access to a person's home.
Note30 Oct 2021
Effective systems were in place to ensure people's nutritional and healthcare needs were met, with staff responding appropriately to changing needs.
Note30 Oct 2021
People and relatives spoke positively about care staff who were described as 'fantastic' and a 'nice group of people', praising their kindness and caring attitude.

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning

safe

Note30 Oct 2021
Risk assessment
Note30 Oct 2021
Staffing levels and deployment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Staff recruitment
Note30 Oct 2021
Medicines management

well_led

Note30 Oct 2021
Leadership
Note30 Oct 2021
Record keeping
Note30 Oct 2021
Quality assurance and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: BD21 4QB
Registered manager: Charlton, Jade
Local authority: Bradford
Region: Yorkshire & Humberside
City: Keighley
Last CQC check: 16/May/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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