Operated by Brendoncare Foundation(The)

Brendoncare Mary Rose Mews

GoodRated 9 Aug 2018Home care · Alton

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Privacy and dignity
Note30 Oct 2021
Involvement in decisions
Note30 Oct 2021
Caring relationships and staff attitude

effective

Note30 Oct 2021
Healthcare access
Note30 Oct 2021
Nutrition and hydration
Note30 Oct 2021
Consent and Mental Capacity Act
Note30 Oct 2021
Supervision and support
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Complaints processes were accessible and documented, with evidence of investigation and feedback to complainants.
Note30 Oct 2021
Staff received appropriate induction, ongoing training across a wide range of areas, supervision, and supported professional development including NVQs.
Note30 Oct 2021
Effective governance processes including monthly audits, incident reviews, staff training monitoring, and regular quality questionnaires.
Note30 Oct 2021
People were supported to maintain independence, make decisions, and avoid social isolation through personalised, person-centred care.
Note30 Oct 2021
Robust safeguarding processes including training, supervision discussions, and body maps were in place to protect people from abuse.

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Support for independence and social inclusion
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk management
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Recruitment practices
Note30 Oct 2021
Staffing levels and consistency

well_led

Note30 Oct 2021
Quality assurance and improvement
Note30 Oct 2021
Culture and staff engagement
Note30 Oct 2021
Leadership and management arrangements
Note8 Sept 2018
People and relative engagement

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: GU34 2UU
Registered manager: Humphries, Nicola
Local authority: Hampshire
Region: South East
City: Alton
Last CQC check: 08/Sep/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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