Orchard Home Care Services Limited

Chester Le Street, DH3 · Established 10/0 · Operated by Orchard Homecare Services Limited

A CQC-regulated home-care provider serving Chester Le Street, registered since 10/0. Rated Good at its most recent CQC inspection (21/06/2023).

Get a quote →+ Add to compare Talk to a human about this agency

What the CQC found

The five questions inspectors ask, and how Orchard scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“All people and relatives spoken with felt staff were caring and would recommend the service.”
CQC inspection report, Jun 2023

“The service worked effectively with other agencies and health professionals to meet people's needs.”
CQC inspection report, Jun 2023

“Quality assurance audits had improved and were identifying and addressing issues since the previous inspection.”
CQC inspection report, Jun 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2023
Good
Orchard Home Care Services Limited improved from Requires Improvement to Good across Safe, Effective and Well-led key questions, resolving a previous breach of Regulation 17 (Good Governance). A recommendation remains regarding oversight of visit timeliness, a…
Dec 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated
Dec 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Orchard does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at DH3 3PD in Chester Le Street. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DH3

Comparable agencies nearby

Medsolve (UK) Limited

Good0.1 km awayCounty Durham

Office NE

Run by Possibilities North East Limited

Good0.3 km awayCounty Durham

Registered manager: Reine, Debra

New Vision Care Services

Run by New Vision Care Services Limited

Good0.4 km awayCounty Durham

Registered manager: Ali, Petronella

Like the look of Orchard? Let us get you a quote.

We'll contact them with your needs and bring back the answer. Free, no commitment.

Request a quote →