Operated by Live n Care Limited

Live N Care Ltd

OutstandingRated 5 Nov 2023Home care · Corby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 May 2023
Respecting and promoting people's privacy, dignity and independence
Note11 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 May 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note11 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 May 2023
Staff support: induction, training, skills and experience
Note11 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 May 2023
Safeguarding embedded in culture with easy-read information and regular discussion with people and staff.
Note11 May 2023
Effective partnership working with external agencies, advocates, and health professionals to achieve good outcomes.
Note11 May 2023
Provider invested in staff development including funding driving lessons and vocational qualifications.
Note11 May 2023
Positive risk-taking approach enabling people to develop skills and independence without unnecessary restrictions.
Note11 May 2023
Strong, inclusive leadership praised consistently by family members, staff, and external professionals.

Note11 May 2023
End of life care and support
Note11 May 2023
Improving care quality in response to complaints or concerns
Note11 May 2023
Meeting people's communication needs
Note11 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note11 May 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and take part in activities

Note11 May 2023
Learning lessons when things go wrong
Note11 May 2023
Preventing and controlling infection
Note11 May 2023
Using medicines safely
Note11 May 2023
Staffing and recruitment
Note11 May 2023
Assessing risk, safety monitoring and management
Note11 May 2023
Systems and processes to safeguard people from the risk of abuse

Note11 May 2023
How the provider understands and acts on the duty of candour
Note11 May 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note11 May 2023
Working in partnership with others
Note11 May 2023
Continuous learning and improving care
Note11 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering