Croft Healthcare Ltd

Requires improvementRated 23/05/2023Home care · Pontefract

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note6 Jun 2023
Supporting people to express their views and be involved in making decisions about their care

Note6 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jun 2023
Staff support: induction, training, skills and experience
Note6 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note6 Jun 2023
Electronic monitoring system in place to manage risk of missed or late visits.
Note6 Jun 2023
Registered manager was approachable, responsive to inspection findings and demonstrated willingness to learn and improve.
Note6 Jun 2023
Service worked in close partnership with GPs, district nurses, social workers and other healthcare professionals.
Note6 Jun 2023
Complaints were well managed with systems in place to record and investigate concerns.
Note6 Jun 2023
Staff were kind, caring and treated people with dignity and respect; relatives consistently satisfied with care.
Note

Note6 Jun 2023
End of life care and support
Note6 Jun 2023
Improving care quality in response to complaints or concerns
Note6 Jun 2023
Meeting people's communication needs
Note6 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Jun 2023
Preventing and controlling infection
Note6 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note6 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note6 Jun 2023
Using medicines safely
Note6 Jun 2023
Staffing and recruitment

Note6 Jun 2023
Working in partnership with others
Note6 Jun 2023
How the provider understands and acts on the duty of candour
Note6 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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