Note7 Oct 2023
Positive open culture amongst staff team and registered managers.
Note7 Oct 2023
Registered managers were open to inspection findings and committed to improvements.
Note7 Oct 2023
People were involved in creating their care plans and arranging visit times.
Note7 Oct 2023
People and relatives reported staff were kind, polite, and respectful.
Note7 Oct 2023
Registered managers supported staff with listening ear and regular supervisions.
Note7 Oct 2023
Staff demonstrated good knowledge of safeguarding and abuse reporting procedures.
Note7 Oct 2023
Staff completed the Care Certificate and received training in relevant areas.
Note7 Oct 2023
Sufficient staffing levels with appropriate recruitment checks completed.
Note7 Oct 2023
People received care visits at times they chose and saw regular, familiar staff.
Note7 Oct 2023
People felt safe and were happy with care staff and registered managers.
minorrecord_keeping7 Oct 2023
Records also did not show how staff were supporting people with their emotional wellbeing.
moderateconsent_capacity7 Oct 2023
We found in 1 instance a person's consent to care had not been obtained in line with the principles of the MCA. The registered managers told us they would address this issue.
moderategovernance7 Oct 2023
There were some shortfalls in risk assessments, care planning, prompting people always gave formal consent themselves, assessing staff's training was effective, monitoring of staff visiting times.
minorcare_planning7 Oct 2023
This was not being captured in people's daily notes, reviews, and care planning. We spoke with the registered managers about this who said they would address this issue.
moderatemedication_management7 Oct 2023
The process and plans when staff were doing this needed improving to promote people's safety to ensure this support was consistent, documented, and there was a clear plan for staff to follow.