Simply Joy Care Services Ltd

GoodRated 24/06/2023Home care · Paignton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note5 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jul 2023
Staff support: induction, training, skills and experience

Note5 Jul 2023
Staff promoted dignity, respect and independence in daily care delivery
Note5 Jul 2023
Provider committed to continuous improvement with a business improvement plan in place
Note5 Jul 2023
Spot checks conducted by senior staff in people's homes to monitor care quality
Note5 Jul 2023
Positive feedback from people, relatives and staff about the quality of care and management
Note5 Jul 2023
Care plans were personalised, person-centred and involved people in their creation
Note5 Jul 2023
Staff received continual training including Care Certificate induction, MCA training, and medication training with competency assessments

Note5 Jul 2023
End of life care and support
Note5 Jul 2023
Meeting people's communication needs
Note5 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note5 Jul 2023
Improving care quality in response to complaints or concerns

Note5 Jul 2023
Preventing and controlling infection
Note5 Jul 2023
Using medicines safely
Note5 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note5 Jul 2023
Staffing and recruitment
Note5 Jul 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note5 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Jul 2023
Continuous learning and improving care and working in partnership with others
Note5 Jul 2023
Engaging and involving people using the service, the public and staff
Note5 Jul 2023
How the provider understands and acts on the duty of candour
Note5 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements