Operated by Rossino Care Limited

Guardian Angel Carers Wimbledon & Kingston

GoodRated 2 Oct 2023Home care · Surbiton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note10 Feb 2023
Staff received thorough induction mapped to the Care Certificate, with ongoing training, supervision and group meetings.
Note10 Feb 2023
Strong partnership working with GPs, district nurses, occupational therapists, local hospices and local authorities.
Note10 Feb 2023
Open and inclusive leadership culture with regular engagement of people, relatives and staff through surveys, meetings and direct contact.
Note10 Feb 2023
Managers operated thorough governance systems including managerial audits, spot checks, electronic monitoring and care plan reviews.
Note10 Feb 2023
Person-centred care plans were detailed, regularly reviewed, and included cultural, spiritual, dietary and communication needs.
Note10 Feb 2023
Robust pre-employment checks including DBS, identity, references and right-to-work verification were completed for all staff.
Note10 Feb 2023
Medicines systems were well-organised with no recording errors found; staff competency was routinely assessed and refreshed.
Note10 Feb 2023
People received consistently good care from the same small group of staff familiar with their needs, routines and preferences, ensuring strong continuity of care.