The Rose Road Association

GoodRated 16/03/2019Home care · Southampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note3 Mar 2022
Met the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.
Note3 Mar 2022
Assured on PPE use, testing access, safe admissions, visitor controls, shielding/social distancing, premises hygiene, outbreak management and up-to-date IPC policy.
Note3 Mar 2022
Maintained high standards of hygiene, cleanliness and maintenance despite frequent changes to room occupancy.
Note3 Mar 2022
Used individual risk assessments to support people at particular risk of infection, including those shielding.
Note3 Mar 2022
Maintained a safe, compliant environment by limiting respite places when needed; continued to recruit new staff.
Note3 Mar 2022
Additional checks supplemented regular audits and walk rounds.
Note3 Mar 2022
Worked within government guidance during the COVID-19 pandemic, managed through regular senior leader meetings dedicated to COVID-19 issues.
moderatestaffing_levels3 Mar 2022
The provider had experienced staff retention and recruitment difficulties due to sector workforce challenges including competition with other employers, vaccine hesitancy, and stress.

Note3 Mar 2022
How well are people protected by the prevention and control of infection?
Note3 Mar 2022
Staffing — measures in place to mitigate risks associated with COVID-19 related staff pressures

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info