Note13 Apr 2023
Good infection prevention and control practice with sufficient PPE
Note13 Apr 2023
Robust safer recruitment including DBS checks and references
Note13 Apr 2023
Open culture where staff felt able to raise concerns; duty of candour requirements met
Note13 Apr 2023
Staff felt supported, valued and described registered managers as visible and hands-on
Note13 Apr 2023
Medicines administered safely with competency checks and management review of administration records
Note13 Apr 2023
Risk assessments were carried out, reviewed and amended as needed with timely healthcare professional involvement
Note13 Apr 2023
Only 1 reported missed visit in the last year; people received care at agreed times from familiar staff
Note13 Apr 2023
People and relatives were highly complimentary about the service and would recommend it
minorrecord_keeping13 Apr 2023
The registered managers frequently worked alongside their staff...but acknowledged that they did not always document this.
moderategovernance13 Apr 2023
Systems and processes to monitor the safety and quality of the service were in place. However, these needed further developing to reduce duplication, inconsistencies, and drive continual improvement.
moderatesupervision_appraisal13 Apr 2023
There had been slippage in the formal supervision of staff which the management team were taking steps to address.
Note25 Jan 2021
Care plans were person-centred, capturing individual routines, preferences and communication needs
Note25 Jan 2021
Complaints handled promptly and informally, preventing escalation, with outcomes used to improve the service
Note25 Jan 2021
Robust quality assurance system including spot checks, audits, satisfaction questionnaires and staff meetings
Note25 Jan 2021
Open and empowering leadership culture with registered managers working hands-on alongside care workers
Note25 Jan 2021
People and relatives were actively involved in care planning and regular three-monthly reviews
Note25 Jan 2021
Medicines management was safe with double-checking systems and individualised guidance in care records
Note25 Jan 2021
Sufficient staffing levels maintained with consistent care worker teams assigned to people
Note25 Jan 2021
Care workers demonstrated strong understanding of safeguarding responsibilities and reported concerns promptly
Note4 Jan 2018
Robust quality assurance through regular audits covering medicines, health and safety, and care delivery, with spot checks on care workers.
Note4 Jan 2018
The service organised social events such as a Christmas party to reduce loneliness among people using the service.
Note4 Jan 2018
The registered manager fostered strong relationships with people, families, and care workers, and was consistently praised for availability and support.
Note4 Jan 2018
Strong complaints handling with prompt action taken and outcomes used to improve the service.
Note4 Jan 2018
Personalised, person-centred care plans were reviewed every three months and updated promptly when needs changed.
Note4 Jan 2018
The service promoted an open, empowering culture with regular supervisions, appraisals, and staff meetings valuing care worker input.
Note4 Jan 2018
People and relatives reported high satisfaction with punctuality, with no instances of missed visits reported.
Note4 Jan 2018
Care workers were well-trained across a broad range of topics including safeguarding, medicines management, dementia, mental health awareness, and end of life care.
Note4 Jan 2018
People consistently reported feeling safe, with all questionnaire respondents confirming they were safe from abuse or harm.