Operated by Lifeways Community Care Limited

Lifeways Community Care (Sunderland)

GoodRated 25/02/2023Home care · Sunderland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note15 Sept 2023
Not inspected at this visit (rating carried forward from previous inspection)

Note15 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note15 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Sept 2023
Staff support: induction, training, skills and experience
Note15 Sept 2023
Ensuring consent to care and treatment in line with law and guidance

Note15 Sept 2023
Provider worked in partnership with commissioners, local authority safeguarding team and health professionals.
Note15 Sept 2023
Structured quality assurance approach with regular audits effectively identifying areas for improvement.
Note15 Sept 2023
Relatives praised staff relationships: 'loving and dedicated'; communication with families had improved.
Note15 Sept 2023
People were supported to access the community and to set personal goals through one-to-one discussions with staff.
Note15 Sept 2023
MCA assessments and best interests decisions were in place for people with restrictions; no longer in breach of regulation 11.
Note

Note15 Sept 2023
Not inspected at this visit (rating carried forward from previous inspection)

Note15 Sept 2023
Learning lessons when things go wrong
Note15 Sept 2023
Using medicines safely
Note15 Sept 2023
Staffing and recruitment
Note15 Sept 2023
Assessing risk, safety monitoring and management
Note15 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Sept 2023
Preventing and controlling infection

Note15 Sept 2023
Working in partnership with others
Note15 Sept 2023
Continuous learning and improving care
Note15 Sept 2023
Engaging and involving people using the service, the public and staff
Note15 Sept 2023
How the provider understands and acts on the duty of candour
Note15 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements