Operated by Sentricare Limited

SentriCare

Requires improvementRated 20/10/2022Home care · Walsall

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note20 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note20 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note20 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Oct 2022
Staff support: induction, training, skills and experience
Note20 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Oct 2022
Statutory notifications were submitted to CQC and current rating was displayed
Note20 Oct 2022
Provider worked in partnership with health and social care professionals
Note20 Oct 2022
Safeguarding reporting processes had improved and staff understood their duty to report
Note20 Oct 2022
Comprehensive induction and annual training programme covering 64 modules
Note20 Oct 2022
People described staff as kind and caring; privacy and dignity were respected
Note20 Oct 2022
Appropriate pre-employment checks including DBS were in place

Note20 Oct 2022
End of life care and support
Note20 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note20 Oct 2022
Improving care quality in response to complaints or concerns
Note20 Oct 2022
Meeting people's communication needs

Note20 Oct 2022
Learning lessons when things go wrong
Note20 Oct 2022
Preventing and controlling infection
Note20 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Oct 2022
Using medicines safely
Note20 Oct 2022
Staffing and recruitment
Note20 Oct 2022
Assessing risk, safety monitoring and management

Note20 Oct 2022
How the provider understands and acts on the duty of candour
Note20 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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