Requires improvement

SentriCare

Walsall, WS1 · Established 13/0 · Operated by Sentricare Limited

A CQC-regulated home-care provider serving Walsall, registered since 13/0. Rated Requires improvement at its most recent CQC inspection (20/10/2022).

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What the CQC found

The five questions inspectors ask, and how SentriCare scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Statutory notifications were submitted to CQC and current rating was displayed”
CQC inspection report, Oct 2022

“Provider worked in partnership with health and social care professionals”
CQC inspection report, Oct 2022

“Safeguarding reporting processes had improved and staff understood their duty to report”
CQC inspection report, Oct 2022

Inspection history

The trajectory matters as much as the latest rating.

Apr 2026
Not rated
Date of Assessment: 20 March 2026 to 2 April 2026. The service is a domiciliary care agency providing personal care to children and adults living with physical disabilities, sensory impairments, dementia, mental health conditions and learning disabilities. Thi…
Oct 2022
Requires improvement
SentriCare remained Requires Improvement for a second consecutive inspection, with a continued breach of Regulation 17 (good governance) resulting in a Warning Notice. Persistent issues included late calls, inconsistent staff, missing risk protocols (epilepsy,…
Dec 2020
Not rated
Jan 2020
Not rated
Mar 2019
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What SentriCare does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at WS1 3BX in Walsall. Service area not formally published; we recommend asking the agency directly when requesting a quote.

WS1

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