Operated by Consumer Watch Ltd

Home Care Essex

GoodRated 14/02/2023Home care · Leigh-on-sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Dec 2024
Respecting and promoting people's privacy, dignity and independence
Note28 Dec 2024
Supporting people to express their views and be involved in making decisions about their care
Note28 Dec 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Dec 2024
Ensuring consent to care and treatment in line with law and guidance
Note28 Dec 2024
Staff working with other agencies to provide consistent, effective, timely care
Note28 Dec 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Dec 2024
Staff support: induction, training, skills and experience
Note28 Dec 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Dec 2024
Governance systems including audits, supervision, spot checks, staff meetings, and twice-yearly questionnaires in place to drive improvement.
Note28 Dec 2024
End-of-life care supported by trained staff working closely with palliative care teams with wishes recorded.
Note28 Dec 2024
Effective multi-agency working including GPs, district nurses, palliative nurses, SALT, and occupational therapists.
Note28 Dec 2024
Person-centred care planning regularly reviewed with people and relatives; communication with the registered manager was responsive even out of hours.
Note28 Dec 2024
Robust complaints handling with full investigation, lessons learned, and timely responses to concerns.
Note

Note28 Dec 2024
End of life care and support
Note28 Dec 2024
Improving care quality in response to complaints or concerns
Note28 Dec 2024
Meeting people's communication needs
Note28 Dec 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Dec 2024
Learning lessons when things go wrong
Note28 Dec 2024
Preventing and controlling infection
Note28 Dec 2024
Using medicines safely
Note28 Dec 2024
Staffing and recruitment
Note28 Dec 2024
Assessing risk, safety monitoring and management
Note28 Dec 2024
Systems and processes to safeguard people from the risk of abuse

Note28 Dec 2024
Continuous learning and improving care; Working in partnership with others
Note28 Dec 2024
Engaging and involving people using the service, the public and staff
Note28 Dec 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note28 Dec 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info