Median Wellness Ltd

Requires improvementRated 13/06/2023Home care · Milton Keynes

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jul 2023
Staff support: induction, training, skills and experience
Note12 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note12 Jul 2023
Relatives and staff reported the service was positive, open and well run.
Note12 Jul 2023
Staff were trained in infection prevention and control and had access to appropriate PPE.
Note12 Jul 2023
Incidents and accidents were recorded and learning was shared with staff to reduce recurrence.
Note12 Jul 2023
Staff felt supported by management and were able to raise concerns at any time.
Note12 Jul 2023
A complaints policy was in place and used effectively, with outcomes and actions recorded.
Note12 Jul 2023

Note12 Jul 2023
End of life care and support
Note12 Jul 2023
Improving care quality in response to complaints or concerns
Note12 Jul 2023
Meeting people's communication needs
Note12 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jul 2023
Learning lessons when things go wrong
Note12 Jul 2023
Preventing and controlling infection
Note12 Jul 2023
Staffing and recruitment
Note12 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Jul 2023
Using medicines safely
Note12 Jul 2023
Assessing risk, safety monitoring and management

Note12 Jul 2023
Working in partnership with others
Note12 Jul 2023
Engaging and involving people using the service, the public and staff
Note12 Jul 2023
How the provider understands and acts on the duty of candour
Note12 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements