Hopecare and Health Limited

Not RatedHome care · Barnsley

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Sept 2023
Staff support: induction, training, skills and experience

Note13 Sept 2023
Staff felt supported by the registered manager and reported good team morale.
Note13 Sept 2023
Online system alerted the management team to missed tasks, medicine administration issues and call times.
Note13 Sept 2023
Complaints were appropriately investigated and a 'you said, we did' system was in place to action concerns.
Note13 Sept 2023
Staff worked effectively with external agencies including GPs, speech and language therapists and district nurses.
Note13 Sept 2023
Care plans detailed people's preferences, hobbies, interests and goals to support individualised care.
Note

Note13 Sept 2023
Improving care quality in response to complaints or concerns
Note13 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note13 Sept 2023
Meeting people's communication needs
Note13 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Sept 2023
Preventing and controlling infection
Note13 Sept 2023
Staffing and recruitment
Note13 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note13 Sept 2023
Using medicines safely
Note13 Sept 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong

Note13 Sept 2023
Working in partnership with others
Note13 Sept 2023
How the provider understands and acts on the duty of candour
Note13 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Sept 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info