Agrade Community Care Services Limited

GoodRated 10 Jan 2022Home care · Chesterfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note7 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note7 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Oct 2022
Staff support: induction, training, skills and experience
Note7 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Oct 2022
Strong partnership working with health and social care professionals
Note7 Oct 2022
Knowledgeable registered manager with clear understanding of regulatory requirements
Note7 Oct 2022
Robust quality assurance and auditing processes driving continuous improvement
Note7 Oct 2022
Dedicated, trained end-of-life care team with staff permitted to attend funerals

Note7 Oct 2022
End of life care and support
Note7 Oct 2022
Improving care quality in response to complaints or concerns
Note7 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Oct 2022
Meeting people's communication needs
Note7 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Oct 2022
Working in partnership with others
Note7 Oct 2022
Continuous learning and improving care
Note7 Oct 2022
Engaging and involving people using the service, the public and staff
Note7 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Oct 2022
How the provider understands and acts on the duty of candour
Note7 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering